CrocoSlots Privacy Policy

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and verification.[1][2] Financial details such as payment methods, transaction history, and source of funds are gathered to process deposits, withdrawals, and comply with anti-money laundering (AML) obligations.[2][3] We also collect gaming activity data like betting patterns and session duration, plus technical information including IP address, device details, and cookies from platform usage.[2][4]

How We Use Your Information

Your information is used for account creation, identity verification, age confirmation, and managing gaming services in line with Australian gambling regulations.[2][3] We process data to handle payments, prevent fraud, ensure platform security, and meet responsible gambling and AML requirements.[1][2] Additionally, it supports customer service, personalized gaming recommendations, marketing communications, and regulatory reporting to authorities like AUSTRAC.[3][5]

Information Sharing

We disclose personal information only as required by Australian law, such as to regulatory bodies, law enforcement, or the ACT Gambling and Racing Commission under the Casino Control Act.[1][3] Sharing occurs with trusted service providers like payment processors and identity verification services, who must comply with the APPs and confidentiality agreements.[2][3] We do not sell your information to third parties.[1]

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorized access, loss, or misuse.[2][5] Regular security audits, firewalls, and monitoring systems help prevent fraud and data breaches in compliance with APP security obligations.[3] Data is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per AML rules, then securely disposed.[3]

Your Rights

Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information, and request details on its processing.[2][5] You may withdraw consent for non-essential processing, restrict certain uses, or complain about privacy breaches via our procedures.[2] Where practicable, anonymous or pseudonymous transactions are supported, and you can contact us to exercise these rights.[5]

Cookies and Tracking

We use cookies and similar technologies to track usage, analyze site performance, and personalize your experience on our platform.[2] These collect technical data like IP addresses and browser types, with options to manage preferences via cookie settings.[6]

Contact Us

For privacy concerns or to exercise your rights, contact our Privacy Officer.

[email protected]